Refund policy

Thank you for choosing Miss Cat 🐈Hug Squishy. Every squishy is handmade, carrying the warmth of handmade craft, and also the “little tempers” of handmade work. We hope you have reasonable expectations for its natural traces, and we also hope to provide you with a reliable, straightforward solution when real problems occur.

I. Normal Characteristics of Handmade Products
As handmade products, squishies may have the following conditions, all of which are normal craft characteristics, not quality issues, and are not within the scope of returns or exchanges:
• Slight bubbles, small dents, texture differences, handmade seams, or trimming marks;
• Slight differences in color depth, shape, and feel compared to product images;
• Slight color differences caused by shooting light and different device screens;
• Slight odor when first unboxed, which usually dissipates naturally after ventilation.
We try our best to restore the appearance of each squishy, but cannot achieve 100% consistency with the pictures. Completing an order means you understand and accept the above characteristics of handmade products.

II. Situations Not Supporting Returns or Exchanges
Except as provided in Section III of this policy, all sales are final. Returns or exchanges are not supported in the following situations:
• Subjective reasons such as personal preference, color difference, size not matching expectations, slight handmade traces, etc.;
• Products that have been used, washed, altered, damaged, or affect secondary sales;
• Failure to submit an application within the time limits below, or failure to provide necessary proof;
• Returns or loss caused by incorrect recipient address, refusal to accept, or failure to pick up the package in time.

III. Situations Supporting After-Sales Service
If the product you receive has the following problems, please contact customer service within 24 hours after signing for receipt:
• Severe damage to the product that prevents normal use;
• Wrong item or missing item;
• Other major defects verified to be our responsibility.
When applying, please provide: 1. Order number 2. Description of the problem 3. Photos/videos of the product and outer packaging 4. Photo of the shipping label.
We will provide a reshipment, exchange, or refund solution as soon as possible after verification. If more than 24 hours have passed, please still contact us as soon as possible. We will assist based on the actual situation, but the claim time limit may be affected.

IV. Please Confirm Before Ordering
Please be sure to check the product photos, size, style, quantity, and shipping information before checkout. If you have any questions, please contact customer service first to confirm, to avoid unnecessary after-sales issues caused by misunderstandings.

V. When Receiving the Package
Please try to inspect the package on the spot. If you find obvious damage to the outer packaging, it is recommended to take photos/record a video before opening, and keep the outer packaging and shipping label so that we can appeal to the carrier.

VI. Contact Information
Email: 17876043945@163.com
We will reply as soon as possible after receiving your message. Due to time zone differences or a high volume of inquiries, if we are unable to respond immediately, please wait patiently.